Frequently Asked Questions

Everything you need to know about your City Beauty journey.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy for beauty products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are your products cruelty-free?

Yes, City Beauty is committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I store my skincare products?

To maintain the potency of active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperatures.