Returns & Exchanges

At City Beauty, we want you to be completely satisfied with your purchase, which is why we offer a 60-day money-back guarantee on all products. If you are not thrilled with your results, simply return the items for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or phone to request a Return Merchandise Authorization (RMA) number within 60 days of your purchase.

• 2.
  Pack Your Items

  Securely place the products in their original packaging or a sturdy box, ensuring you include the provided RMA number inside the package.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.